Question 1

1. Any require on the computer if I use Thunk3D scanner?

Accepted Answer

All Thunk3D scanners require the PC config as below:
 
1. Intel processor;
2. Nvidia as main GPU;
3. Windows 10

Question 2

2. What's your warranty policy?

Accepted Answer

Thunk3D provides 1 year free warranty (including international freight);
                             1 year extend warranty;
                             Long term low-cost repair warranty;
 
Please contact Thunk3D sales to get warranty guide if you need.

Question 3

3. Where can I get the user manual?

Accepted Answer

You could get the user manual in the USB disk inside the shipping package, or drop us an email for it.

Question 4

4. Who can help me get used to the scanner if I make a purchase?

Accepted Answer

a. We have detailed operation video inside the USB disk, even a beginner could follow;
b. We have professional 3D scan expert who can provide exact scan tips according to your scan targets;
c. We also could let the nearby reseller to help;
d. Join Thunk3D user group, you could communicate with other users;
e. Your constructive advice also can be included in the software to make you feel more easier to operate;

Question 5

5. Where can I make a purchase?

Accepted Answer

Contact us to confirm if the scanner could meet your accuracy/texture require, at least get a STL/PLY models similar to your scan target.
 
If you want to purchase directly, Alibaba and Amazon could be your guaranteed platform.
 
We suggest you buy from Thunk3D sales or your local reseller, who are more  professional in custom clearance.

Not find what you need? contact us for more informations.

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